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Billing and Revenue Management
Workorder Management System
The ever-expanding marketing channels, rapid growth of bundled offers, and increasingly complex provisioning and activation environments, make it mandatory for service providers to have an efficient order management process.
Workorder Management System is a comprehensive workflow-based system that allows service providers to effectively manage work orders of different services. It enables coordination between disparate applications and services through a flexible and robust framework thereby creating and monitoring business process and enhancing business agility.
 
Key Features
Order Management - It controls the entire process, from order creation and modification through tracking, provisioning, and closure, in addition to well-organized archiving for later comparison and analysis.
 
Order Fulfillment - CRESTEL’s Workorder Management System has the ability to notifying concerned personnel or entities on accomplishment of a workorder. Includes all the functionality associated with service provisioning, necessary to complete the order.
 
Integration with 3rd Party Systems
  Expandable APIs available for Workorder generation, Provisioning, Billing and CRM systems make status and work order details accessible across systems.
 
  Integrated with Business Support Systems (BSS), Provisioning Systems and Customer Support Representatives, it increases the operational efficiency and accelerates services and product roll out.
 
Workflow Engine
  Has a flexible and scalable processing engine that provides a powerful base for interactions between multi-vendor, multi-technology and multi-domain networks
 
  Enables tracking of process instances when required and also maintains process logs in a database.
  Allows extensibility and customization on every level within the process engine and can be embedded based on the requirements of the application.
 
 
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