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Workorder Management System
The ever-expanding marketing channels, rapid growth of bundled offers, and increasingly complex provisioning and activation environments, make it mandatory for service providers to have an efficient order management process. |
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CRESTEL’s Workorder Management System is a comprehensive workflow-based system that allows service providers to effectively manage work orders of different services. It enables coordination between disparate applications and services through a flexible and robust framework thereby creating and monitoring business process and enhancing business agility. |
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Order Management - It controls the entire process, from order creation and modification through tracking, provisioning, and closure, in addition to well-organized archiving for later comparison and analysis. |
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Order Fulfillment - CRESTEL’s Workorder Management System has the ability to notifying concerned personnel or entities on accomplishment of a workorder. Includes all the functionality associated with service provisioning, necessary to complete the order. |
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Integration with 3rd Party Systems |
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Expandable APIs available for Workorder generation, Provisioning, Billing and CRM systems make status and work order details accessible across systems. |
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Integrated with Business Support Systems (BSS), Provisioning Systems and Customer Support Representatives, it increases the operational efficiency and accelerates services and product roll out. |
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Workflow Engine |
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Has a flexible and scalable processing engine that provides a powerful base for interactions between multi-vendor, multi-technology and multi-domain networks |
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Enables tracking of process instances when required and also maintains process logs in a database. |
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Allows extensibility and customization on every level within the process engine and can be embedded based on the requirements of the application. |
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