|
 |
| |
Subscribe to Newsletter |
 |
|
|
 |
|
|
|
Workorder Management System
| The ever-expanding marketing channels, rapid growth of bundled offers, and increasingly complex provisioning and activation environments, make it mandatory for service providers to have an efficient order management process. |
| |
| CRESTEL’s Workorder Management System is a comprehensive workflow-based system that allows service providers to effectively manage work orders of different services. It enables coordination between disparate applications and services through a flexible and robust framework thereby creating and monitoring business process and enhancing business agility. |
|
| |
| Key Features |
- Order Management - It controls the entire process, from order creation and modification through tracking, provisioning, and closure, in addition to well-organized archiving for later comparison and analysis.
- Order Fulfillment - CRESTEL’s Workorder Management System has the ability to notifying concerned personnel or entities on accomplishment of a workorder. Includes all the functionality associated with service provisioning, necessary to complete the order.
- Integration with 3rd Party Systems
- Expandable APIs available for Workorder generation, Provisioning, Billing and CRM systems make status and work order details accessible across systems.
- Integrated with Business Support Systems (BSS), Provisioning Systems and Customer Support Representatives, it increases the operational efficiency and accelerates services and product roll out.
- Has a flexible and scalable processing engine that provides a powerful base for interactions between multi-vendor, multi-technology and multi-domain networks.
- Enables tracking of process instances when required and also maintains process logs in a database.
- Allows extensibility and customization on every level within the process engine and can be embedded based on the requirements of the application.
|
|
|
|
|
CRESTEL Work Order
Management Datasheet |
|
|
|
|
| |
|
|
