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Web Self Care
Web self Care is a web based portal that allows service providers staff, customers and Partners manage their accounts and send change request on a real time basis. |
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- Customer Webself Care or CWSC a part of the Crestel offering is a web-based interface that can be accessed by the existing subscribers of the service provider. By using their unique username and id customer can login to get variety of information related to their service, like customer can check the bill details, usage details, activate/deactivate VAS etc.
- Partner Webself Care enables channel partners to check their own and customer status online with drill-down facility into usage details. Allows dealers to order prepaid PINs.
- - Registration of contracts, accounts and service profiles
- - Sales of pre-activated SIM cards and prepaid scratch cards
- - Inventory and contract reporting with the drill down option
- - Support of alphanumeric phone numbers
- - Ongoing customer care
- - Balance enquiries, information on activated services payments, etc
- - Suspension/reconnection
- - Activation/deactivation of services and service packages, tariff change
- - SIM card replacement and phone number change
- - Promised payments
- - Cash and bankcard payments
- - Enhanced mailing capabilities
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