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Fall VON - Boston
Elitecore participated in Fall VON at Boston from October 29 - November 01, 2007. This expo is the epicenter of the market's buying, selling and networking activities.
SCAT - Mumbai (25-27 Oct. 2007)
SCAT is India's largest tradeshow exclusively meant for the cable and satellite industry. Our participation in this event showcased our next generation offerings for the content market encompassing IPTV, DTH and CAS. The event was a grand success with 11,000 visitors and over 100 exhibitors.
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In its end-to-end solution offerings for wholesale VoIP, CRESTEL provides a wide range of features. Some of the crux features of this solution are discussed below:
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Click on the image for an enlarged view of the diagram explaining CRESTEL Wholesale VoIP Solution |
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Reseller / ISP Management
With CRESTEL, the enabler can provide resellers/ISPs a fully functional and branded telephony solution, with role-based access to the system. This easy-to-use interface provides management tools for resellers to handle day-to-day operations such as customer acquisition, change of plans, recharges, customer deposits, enable or disable services and staff management.
- Customer Account Life Cycle: CRESTEL has a well defined customer account life cycle looking into the needs from the service-delivery and billing aspect. Once customer accounts are created, the status of their account can be deactivated, suspended and terminated, as need be in due course of the life cycle. The life cycle is closely integrated with provisioning to ensure that services are delivered to the customer only when they're supposed to be.
- Account Management: As part of account management activities it is possible to change network details, change logical and physical address block of the account whenever required. CRESTEL also supports change of plans, adding and removing value-added services, recharge of prepaid accounts, viewing of balance and usage information and much more as part of account-related activities.
- Ticket Management: Speedy resolution of problems faced by the customer is inevitable to reduce subscriber churn. CRESTEL provides Ticket Management as part of its CRM utilities. At the enabler's end, problem categories can be created with a hierarchy to sort out various kinds of problems. Escalation Groups can be defined to look into relevant problems and tickets can be escalated to these groups or individuals within the group. Resellers can create and manage tickets through the Reseller WSC. These tickets can be prioritized based on criticality of the situation or gravity of the problem. A Knowledgebase can also be built for various kinds of problems so that one can just look-up into it and resolve the problem at the earliest.
- Reports: Resellers are also provided with reports which are viewable based on access rights.
Provisioning
Provisioning forms the most critical part of the wholesale VoIP solution. CRESTEL enables provisioning of Reseller Accounts, Customer Accounts and Service Plans on the IMS. It provides features that allow enablers to choose network fields that need to be provisioned. On creation of the Reseller/ISP, details such as ISDN Display Name, ISDN Range End, ISDN Range Start, ISDN Range Prefix, E.164_ISDN_INTERNATIONAL, Zone, Site, SIP URI Display Name, SIP URI Block Type, and SIP URI Range Prefix are sent to the IMS for provisioning the account into the IMS. These details help in identifying the reseller and the resources allocated to that account. On customer account creation, details such as Residential Area, MSISDN, IMSI, SIM, ParentKeyFDDN, MAC Address, and many other attributes are sent to the IMS for provisioning the customer. These provisioned attributes help in identifying the customer and the reseller to whom he's bound and also the physical and logical attributes allocated to the account and also the service-related information. CRESTEL also supports rule-based provisioning which allows providers to specify what kind of packages they'd like to provision i.e. prepaid or postpaid.
Product Management
CRESTEL supports creation of postpaid and prepaid packages. These packages can selectively be made available to individual resellers from whom they are meant. When the reseller or his staff logs on to the interface, they can only see packages that are made available to them by the enabler. Usage counters can be configured within these packages to keep track of the calls made by customers to various destination groups. These counters can be used to restrict further calling to local, long distance or international numbers when the limit is reached. Counters are reset based on pre-configured intervals.
Mediation
CRESTEL Mediation's easy-to-use Server Management provides seamless and scalable integration with third party network elements. It allows providers to manage multiple servers and instances. The mediation system provides an interface to map the network attributes with downstream system attributes to form unified CDRs. The parsing function transforms these network attributes into unified form so that downstream functions like rating can interpret it and thereby move on with their own respective functions. It also provides interfaces for configuring rules for checking duplicity, filtering, enriching and validating these records based on various attributes. As part of processing, the mediation system allows further enrichment of these unified attributes to ease decision making for further processes. For example, calls can be classified as Local, Long Distance and International by enriching the value of the Distance Band attribute. Such transformation is a value-added input to the rating process. Mediation communicates with downstream business support systems such as rating, billing and revenue assurance systems. Besides these powerful features, it also enables tracking of CDRs from collection stage to the distribution stage, which is very essential in the interconnect scenario where transparency with partners on revenue-related aspects is extremely critical.
Rating
CRESTEL allows providers rate calls based on destination prefixes. Such rate cards can be created based on prefixes or prefix groups. When the need is to treat different prefixes with different rates, a prefix-based rate card does the job. When you need to apply a common rate for different prefixes, say common rate across the European Union, then the prefixes can be grouped and a prefix-group based rate card delivers the desired results. Rates are applied based on policies. Policies are framed based on attributes of unified CDRs and they define the criteria for application of rates for i outgoing calls. Besides, it also supports differential rating treatment for a single call which runs from peak rate to off-peak rate and vice-versa. Such calls can be rated on a prorated basis, or on the basis of peak rates or off-peak rates. All these features enable providers to speedily gear up with changing market dynamics. CRESTEL Rating effectively manages complex rating considering peak & off-peak time, holiday & special day rates. It also provides support for re-rating and re-processing to assuage any possible revenue leakages.
Customer Web Self-care
The Customer Web Self-care is an interface from where customer can access services like Portal Connect to make calls from a PC, Virtual Remote Office and PC-to-PC video. Customers can also view information related to their account such as usage information, billing information, service information, payment information and much more.
Reports
CRESTEL provides a wide range of reports for the enabler as well as the reseller. At the reseller-end, the access to reports is based on the role of the reseller staff. Reports can be scheduled to be delivered by email at configured time-intervals.
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