| In Service Driven economy, telecommunications service providers face cut throat competition for providing traditional telecom services enriched with Value Added Services (VAS). They constantly look for a Feature-rich, Flexible, Reliable, Accurate and Efficient OSS/BSS platform which can cater to various needs of the customers and handle complex problems. |
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| Crestel continuously thrives to upgrade existing features and introduce new offerings backed with efficient technologies and profitable partnerships. This newsletter gives insight about initiatives taken by Crestel in next generation technologies with market-focused approach, involving the 4Cs – customers, content partners, channel partners, competition. |
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| Customers, till date, are dependent on schedules made by broadcasters to see the content of their choice. Currently they are offered a lot more than what they use and are made to pay for the entire offering. With IPTV, this is set to change. Customers would be viewing only what they want and whenever they want. Customers can experience the joy of bundled services like video on demand, broadband, TV channels, time-shifted TV, and videoconferencing. They would have a single bill for these services. They would also have multiple recharge options. The benefits could go on and on but in a nutshell, they would have better value for their money. |
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| All this would be possible only if the IPTV provider has a good OSS/BSS. Crestel allows flow-through provisioning to offer content on demand, enabling real-time service activation. Its rating engine efficiently manages the charging of on-demand request for services. It allows providers to launch prepaid or postpaid service bouquets. Crestel offers easy recharge options for prepaid subscribers, using SMS, IVR, USSD and portals. Crestel is access agnostic and enables providers to offer multiple services such as voice over broadband, IPTV and broadband, on a single platform. It also caters to revenue sharing requirements for resellers and content providers. Web-selfcare manages a customer’s view of his account where electronic bill presentment and online payment can be used by customer and thus reduce revenue recognition cycle of service provider. |
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| Crestel’s Provisioning, Mediation & Rating have been integrated with UTStarcom’s MBOSS Middleware for IPTV Services. |
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| With the advent of technology advancements, communication needs and resources are changing. Calling cards, Residential VoIP and VoBB are replacing traditional communications methods which are cost effective and easy to use. |
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| Service providers can offer their subscribers Calling Cards which can be an opportunity to generate revenue. They can promise deliveries of class IV and V services on Residential VoIP and VoBB. To deliver such services, a service provider should have flexible and scalable OSS/BSS solution which enables them to launch services effectively by either upgrading their existing set up or by having new set up. In this highly competitive market, it is inevitable for service providers to have a powerful and convergent Rating and Billing engine which can handle complex bundle of services and provider real time rating and billing with a customer centric approach. |
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| To make things easy, Crestel’s solution is now integrated with the IVR and softswitch of NexGE. This integration now provides real time provisioning, instant service activation and recharge on demand. With real time provisioning, effects of customer account status (Activate, Deactivate, and Suspend), updations of VAS status, terminate or delete customer account can now be reflected on the NexGE softswitch when performed from Crestel. Any subscriber can now recharge, subscribe or unsubscribe to Value Added Services (VAS) from IVR or through the Customer Webselfcare. |
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| Crestel’s solution being highly flexible and scalable provides Comprehensive Product Catalog with usage and rating components. Service providers can have a wider range to select equipment vendors as EliteRadius is supported by all the softswitch vendors. They can have save huge investments on equipments as Crestel’s real time Mediation and Rating can be placed centrally or distributed over multiple machines. With Re-rating and Re-processing, service providers can prevent revenue leakage. Over and above this, they can decrease the Time to Market for their services, as Crestel’s solution is network agnostic which supports WiMAX, DSL, VSAT etc. They can generate high revenues and high profit margins which prove to be beneficial to their channel partners. |
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| Service providers are in constant look for a solution which is equipment compatible and which can be easily intergrated with their existing set up. Crestel’s voice solution now supports the YATE softswitches. Service providers can now have rules based provisioning for YATE which facilitates them to implement business rules which can enable the subscriber’s provisioning across switches of disparate vendors. |
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| Crestel’s voice solution now supports the YATE and Call Key softswitches. The Mediation Framework now mediates Call Data Records (CDRs) from YATE and Call Key which offers high scalability. Crestel Mediation Framework collects usage information from multi service environment and can be placed centrally or distributed over multiple machines or nodes at multiple locations, thereby saving service providers huge investments. Service providers can now have real time connection, effective controls between provisioning, service activations, billing systems and the network elements. |
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| Service Provider was green field operator and wanted to launch wireless voice services on CDMA platform. Being startup, it was imperative that OpEx is low as well as services can be launched rapidly with low TCO. |
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| Crestel Solution for Wireless Voice delivered prepaid-postpaid convergence at rating layer and controlled services from single platform. Integration with SCP – HP-OC-SAC from HP provided real time call control and rating and thus prevented revenue leakage. It also facilitated service provider by providing single window view of subscriber. Voucher Management enabled instant activation and recharge through multi-mode recharge interfaces which helped in reducing customer churn. |
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| Key requirements of provider were to provide usage based charging on prepaid platform with flow through customer acquisition integrated with Navini’s NMS. Provider also wanted to ensure that WiMAX network is optimized for broadband services and should co-exist with existing infrastructure. |
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| Crestel WiMAX Service delivery platform focused on fulfilling flow through provisioning and service activation with efficient management of CPEs. Crestel Single Platform facilitated service provider to rollout multiple services on disparate networks viz. WiMAX and VSAT. |
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| Read more about the deployment in the case study |
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