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Billing and Revenue Management
Crestel Customer Care
As service providers are revamping their legacy systems to place the evolving technologies at the customer's fingertips for providing converged voice, data and video services, the need has arisen for new breed of dynamic customer care solution that will support all the customer care functionalities such as managing Customer Problems, monitoring of Customer data records, and Categorization of customers to offer variety of services, etc. while enhancing customer experience.
CRESTEL Customer Care is an end-to-end next-generation solution that provides a unified view of customer and service level data that can be plugged into other modules which also provides support over various networks like 3G, 4G/LTE, Cable broadband, IP, wireline, wireless, etc. for prepaid and postpaid and/or enterprise and retail customers. It enables greater flexibility to achieve high revenues and customer loyalty through more personalised customer web self care and service selection portal facilities while maintaining a low cost of operations and preventing revenue leakage and customer churn through managing the customer problems effectively. It is a future proof solution which functions on J2EE based architecture and delivers high performance and scalability comparative to the industry standards and also provides openness to interoperate with 3rd party system.
Crestel Customer Care includes
Customer and Account management
Customer Online Web Self Care
Customer Service Selection Portals
Customer Trouble Ticket
Customer service ordering (POP)
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